Context
The ophthalmology department at HUG welcomes a large number of patients every year, presenting a wide range of pathologies. Given Geneva’s international character, a significant proportion of these patients come from abroad and face language-related comprehension difficulties. A multilingual, adapted reception is essential to ensure optimal care, foster treatment adherence, and improve the overall patient experience.
Project
Creation of a dedicated international reception area for ophthalmology patients, providing multilingual tools (brochures, practical information) and enhanced support for international patients, addressing their specific needs.
Project Manager
Professor Gabrielle Thumann, Chief Medical Officer, Department of Ophthalmology, Clinical Neuroscience Department, University Hospitals of Geneva & Full Professor, Department of Clinical Neurosciences, Faculty of Medicine, University of Geneva
